{"id":16107,"date":"2025-01-09T14:49:10","date_gmt":"2025-01-09T13:49:10","guid":{"rendered":"https:\/\/qurasoft.de\/?page_id=16107"},"modified":"2025-06-12T10:21:53","modified_gmt":"2025-06-12T08:21:53","slug":"support","status":"publish","type":"page","link":"https:\/\/qurasoft.de\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"16107\" class=\"elementor elementor-16107\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b684ee8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b684ee8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bcf7361\" data-id=\"bcf7361\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf406e9 elementor-widget elementor-widget-heading\" data-id=\"cf406e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">SaniQ Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa9d435 elementor-widget elementor-widget-text-editor\" data-id=\"aa9d435\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our technical support is available to users of the SaniQ platform (web system &amp; patient app) Monday to Friday from 9 a.m. to 4 p.m. by phone or email.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-406cbdf\" data-id=\"406cbdf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-267d524 elementor-widget elementor-widget-image\" data-id=\"267d524\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-1024x683.jpg\" class=\"attachment-large size-large wp-image-17812\" alt=\"\" srcset=\"https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-1024x683.jpg 1024w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-300x200.jpg 300w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-768x512.jpg 768w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-1536x1024.jpg 1536w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-2048x1365.jpg 2048w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-18x12.jpg 18w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-24x16.jpg 24w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-36x24.jpg 36w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-48x32.jpg 48w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-341bb6e elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"341bb6e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8bd1958\" data-id=\"8bd1958\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d7c7ada elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"d7c7ada\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"hm hm-headset\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1388c7 elementor-widget elementor-widget-text-editor\" data-id=\"e1388c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>How to reach us:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fef3ce6 elementor-widget elementor-widget-text-editor\" data-id=\"fef3ce6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW162113280 BCX0\" data-ccp-parastyle=\"Body Text\">Mon.<\/span><span class=\"NormalTextRun SCXW162113280 BCX0\" data-ccp-parastyle=\"Body Text\">-<\/span><span class=\"NormalTextRun SCXW162113280 BCX0\" data-ccp-parastyle=\"Body Text\">Fri:<\/span> <span class=\"NormalTextRun SCXW162113280 BCX0\" data-ccp-parastyle=\"Body Text\">09:00<\/span> <span class=\"NormalTextRun SCXW162113280 BCX0\" data-ccp-parastyle=\"Body Text\">-<\/span> <span class=\"NormalTextRun SCXW162113280 BCX0\" data-ccp-parastyle=\"Body Text\">16:00<\/span> <span class=\"NormalTextRun SCXW162113280 BCX0\" data-ccp-parastyle=\"Body Text\">Clock<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0531ebb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0531ebb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-73b5ee7\" data-id=\"73b5ee7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db84995 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"db84995\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-volume\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3e7d444\" data-id=\"3e7d444\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9110b17 elementor-widget elementor-widget-text-editor\" data-id=\"9110b17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"tel:+49 (0) 261 \u2013 134 986 97\">+49 (0) 261 - 134 986 97<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-54ef3f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"54ef3f2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-79ffb19\" data-id=\"79ffb19\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5c5ef6 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"d5c5ef6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"huge huge-mail-at-sign-01\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f2aa9ab\" data-id=\"f2aa9ab\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e5f9ad elementor-widget elementor-widget-text-editor\" data-id=\"4e5f9ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"mailto:support@qurasoft.de\">support@qurasoft.de<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bd0072a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd0072a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0bfb6f9\" data-id=\"0bfb6f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5cea11d elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5cea11d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fab fa-whatsapp\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0d411cb\" data-id=\"0d411cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f505b54 elementor-widget elementor-widget-text-editor\" data-id=\"f505b54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>+49 (0) 261 - 134 986 97<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ac33f1e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ac33f1e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6948264\" data-id=\"6948264\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71ac88c elementor-widget elementor-widget-heading\" data-id=\"71ac88c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Patient training<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d120b8 elementor-widget elementor-widget-text-editor\" data-id=\"5d120b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our support team regularly organises online patient training sessions on how to use the SaniQ HERZ app. We will inform you in advance by email when the next appointment is due for which your patients can register.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1f85d9c\" data-id=\"1f85d9c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d110fdf elementor-widget elementor-widget-image\" data-id=\"d110fdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/05\/patientenschulung-e1746794655225-1024x1024.png\" class=\"attachment-large size-large wp-image-17323\" alt=\"patient training\" srcset=\"https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/05\/patientenschulung-e1746794655225-1024x1024.png 1024w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/05\/patientenschulung-e1746794655225-300x300.png 300w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/05\/patientenschulung-e1746794655225-150x150.png 150w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/05\/patientenschulung-e1746794655225-768x768.png 768w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/05\/patientenschulung-e1746794655225-12x12.png 12w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/05\/patientenschulung-e1746794655225-24x24.png 24w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/05\/patientenschulung-e1746794655225-36x36.png 36w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/05\/patientenschulung-e1746794655225-48x48.png 48w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/05\/patientenschulung-e1746794655225.png 1080w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>SaniQ Support Unser technischer Support steht Anwender:innen der SaniQ Plattform (Websystem &amp; Patientenapp) montags bis freitags von 9 bis 16 Uhr telefonisch oder per E-Mail zur Verf\u00fcgung.\u00a0 So erreichen Sie uns: Mo.\u2013Fr.: 09:00 \u2013 16:00 Uhr +49 (0) 261 \u2013 134 986 97 support@qurasoft.de +49 (0) 261 \u2013 134 986 97 Patientenschulungen Unser Support-Team f\u00fchrt [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16107","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support<\/title>\n<meta name=\"description\" content=\"Support\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"Support\" \/>\n<meta property=\"og:url\" content=\"https:\/\/qurasoft.de\/en\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Qurasoft - Personal Digital Medicine\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-12T08:21:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@SaniQApp\" \/>\n<script type=\"application\/ld+json\" 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