{"id":16107,"date":"2025-01-09T14:49:10","date_gmt":"2025-01-09T13:49:10","guid":{"rendered":"https:\/\/qurasoft.de\/?page_id=16107"},"modified":"2026-06-03T11:38:15","modified_gmt":"2026-06-03T09:38:15","slug":"support","status":"publish","type":"page","link":"https:\/\/qurasoft.de\/en_us\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"16107\" class=\"elementor elementor-16107\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0403f2d e-flex e-con-boxed e-con e-parent\" data-id=\"0403f2d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;multi-wave&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 4080 400\" preserveaspectratio=\"none\">\n<path class=\"elementor-shape-fill ha-shape-divider\" opacity=\"0.2\" enable-background=\"new    \" d=\"M4080,79.3V0L1179.4,0v79.3c0,0,694.9,437.4,1471.3,275.6\tS3575.7-152.5,4080,79.3z\"\/>\n<path class=\"elementor-shape-fill ha-shape-divider\" opacity=\"0.2\" enable-background=\"new    \" d=\"M2249,79.3V0L0,0l0,79.3c0,0,43.3,437.4,819.8,275.6S1744.7-152.5,2249,79.3z\"\/>\n<path class=\"elementor-shape-fill ha-shape-divider\" opacity=\"0.2\" enable-background=\"new    \" d=\"M2631.6,49.8c0,0-596.3,547.3-1468.8,230.2S0,95.6,0,95.6L0,0l2631.6,0V49.8z\"\/>\n<path class=\"elementor-shape-fill ha-shape-divider\" opacity=\"0.2\" enable-background=\"new    \" d=\"M4080,95.6c0,0-428.4,501.5-1208.9,184.4S1831,95.6,1831,95.6V0l2249,0V95.6z\"\/>\n<path class=\"elementor-shape-fill ha-shape-divider\" d=\"M4080,0v192.6c-392.4,177-703.2,95.6-1075-34.1c-214.6-74.8-508-126-839.1,6.1c-149.2,59.5-447.2,203.4-1026.2,10.8\tC313.2-99.5,0,95.6,0,95.6L0,0l2249,0L4080,0z\"\/>\n<\/svg>\n\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d77a9a1 e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"d77a9a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1cdee0 elementor-widget elementor-widget-heading\" data-id=\"d1cdee0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">SaniQ Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b935af elementor-widget elementor-widget-text-editor\" data-id=\"7b935af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our technical support is available to users of the SaniQ platform (web system &amp; patient app) Monday to Friday from 9 a.m. to 4 p.m. by phone or email.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdd2722 elementor-widget elementor-widget-image\" data-id=\"fdd2722\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-1024x683.jpg\" class=\"attachment-large size-large wp-image-17812\" alt=\"\" srcset=\"https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-1024x683.jpg 1024w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-300x200.jpg 300w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-768x512.jpg 768w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-1536x1024.jpg 1536w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-2048x1365.jpg 2048w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-18x12.jpg 18w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-24x16.jpg 24w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-36x24.jpg 36w, https:\/\/qurasoft.de\/wp-content\/uploads\/2025\/06\/Support_Ragnar-48x32.jpg 48w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d38379 e-flex e-con-boxed e-con e-parent\" data-id=\"0d38379\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;multi-wave&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 4080 400\" preserveaspectratio=\"none\">\n<path class=\"elementor-shape-fill ha-shape-divider\" opacity=\"0.2\" enable-background=\"new    \" d=\"M4080,79.3V0L1179.4,0v79.3c0,0,694.9,437.4,1471.3,275.6\tS3575.7-152.5,4080,79.3z\"\/>\n<path class=\"elementor-shape-fill ha-shape-divider\" opacity=\"0.2\" enable-background=\"new    \" d=\"M2249,79.3V0L0,0l0,79.3c0,0,43.3,437.4,819.8,275.6S1744.7-152.5,2249,79.3z\"\/>\n<path class=\"elementor-shape-fill ha-shape-divider\" opacity=\"0.2\" enable-background=\"new    \" d=\"M2631.6,49.8c0,0-596.3,547.3-1468.8,230.2S0,95.6,0,95.6L0,0l2631.6,0V49.8z\"\/>\n<path class=\"elementor-shape-fill ha-shape-divider\" opacity=\"0.2\" enable-background=\"new    \" d=\"M4080,95.6c0,0-428.4,501.5-1208.9,184.4S1831,95.6,1831,95.6V0l2249,0V95.6z\"\/>\n<path class=\"elementor-shape-fill ha-shape-divider\" d=\"M4080,0v192.6c-392.4,177-703.2,95.6-1075-34.1c-214.6-74.8-508-126-839.1,6.1c-149.2,59.5-447.2,203.4-1026.2,10.8\tC313.2-99.5,0,95.6,0,95.6L0,0l2249,0L4080,0z\"\/>\n<\/svg>\n\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b8f5a0 e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"2b8f5a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85f11cf elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"85f11cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"hm hm-headset\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-541ec96 elementor-widget elementor-widget-text-editor\" data-id=\"541ec96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>How to reach us:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06ef15b elementor-widget elementor-widget-text-editor\" data-id=\"06ef15b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW162113280 BCX0\" data-ccp-parastyle=\"Body Text\">Mon.<\/span><span class=\"NormalTextRun SCXW162113280 BCX0\" data-ccp-parastyle=\"Body Text\">\u2013<\/span><span class=\"NormalTextRun SCXW162113280 BCX0\" data-ccp-parastyle=\"Body Text\">Fri:<\/span> <span class=\"NormalTextRun SCXW162113280 BCX0\" data-ccp-parastyle=\"Body Text\">09:00<\/span> <span class=\"NormalTextRun SCXW162113280 BCX0\" data-ccp-parastyle=\"Body Text\">\u2013<\/span> <span class=\"NormalTextRun SCXW162113280 BCX0\" data-ccp-parastyle=\"Body Text\">16:00<\/span> <span class=\"NormalTextRun SCXW162113280 BCX0\" data-ccp-parastyle=\"Body Text\">Clock<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eed4778 elementor-widget elementor-widget-spacer\" data-id=\"eed4778\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0661d56 e-con-full e-flex e-con e-child\" data-id=\"0661d56\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-f4d6842 e-con-full e-flex e-con e-child\" data-id=\"f4d6842\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57bfa95 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"57bfa95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-volume\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3fc5bb4 e-con-full e-flex e-con e-child\" data-id=\"3fc5bb4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fc49fb elementor-widget elementor-widget-text-editor\" data-id=\"4fc49fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"tel:+49 (0) 261 \u2013 134 986 97\">+49 (0) 261 - 134 986 97<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-493905b e-con-full e-flex e-con e-child\" data-id=\"493905b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-a62fa3a e-con-full e-flex e-con e-child\" data-id=\"a62fa3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b17096 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7b17096\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"huge huge-mail-at-sign-01\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7307d5 e-con-full e-flex e-con e-child\" data-id=\"a7307d5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea74f46 elementor-widget elementor-widget-text-editor\" data-id=\"ea74f46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"mailto:support@qurasoft.de\">support@qurasoft.de<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-06d5408 e-con-full e-flex e-con e-child\" data-id=\"06d5408\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-5752df8 e-con-full e-flex e-con e-child\" data-id=\"5752df8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1dbe112 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"1dbe112\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fab fa-whatsapp\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da2ec01 e-con-full e-flex e-con e-child\" data-id=\"da2ec01\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce7f59e elementor-widget elementor-widget-text-editor\" data-id=\"ce7f59e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"tel:+49 (0) 261 \u2013 134 986 97\">+49 (0) 261 - 134 986 97<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>SaniQ Support Unser technischer Support steht Anwender:innen der SaniQ Plattform (Websystem &amp; Patientenapp) montags bis freitags von 9 bis 16 Uhr telefonisch oder per E-Mail zur Verf\u00fcgung.\u00a0 So erreichen Sie uns: Mo.\u2013Fr.: 09:00 \u2013 16:00 Uhr +49 (0) 261 \u2013 134 986 97 support@qurasoft.de +49 (0) 261 \u2013 134 986 97<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16107","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support<\/title>\n<meta name=\"description\" content=\"Support\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"Support\" \/>\n<meta property=\"og:url\" content=\"https:\/\/qurasoft.de\/en_us\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Qurasoft - Personal Digital Medicine\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-03T09:38:15+00:00\" \/>\n<meta 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