Telemonitoring with SaniQ HERZ: Identifying & onboarding the right patients

MFAs play a key role in identifying suitable patients for telemonitoring and successfully integrating them into the program. In this article, we will show you what you should look out for when selecting patients and how you can introduce patients to telemonitoring with SaniQ HERZ step by step. 

MFAs play a key role in identifying suitable patients for telemonitoring and successfully integrating them into the program. In this article, we will show you what you should look out for when selecting patients and how you can introduce patients to telemonitoring with SaniQ HERZ step by step.

MFA on the phone

Why is onboarding crucial?

Telemonitoring is a great opportunity for patients to halt the progression of heart failure and improve their quality of life. However, not all patients have the same prerequisites when it comes to dealing with digital health applications. Successful telemonitoring with external measuring devices therefore requires empathetic and structured onboarding of patients.

As an MFA, you have a key role to play here! It is best to proceed according to the following scheme:

  • 1. identify
  • 2. enlighten
  • 3. tethering
  • 4. equipping
  • 5. monitors

1. identify patients

Screen your practice's patient register and check which patients generally meet the requirements for telemonitoring.

Good to know: While there are strict criteria for the reimbursement of telemonitoring for heart failure for patients with statutory health insurance, the conditions for private patients are much more flexible. 

Medical requirements for SHI patients:

  • Stage NYHA-II or NYHA-III
  • plus Reduced ejection fraction < 40 %
  • plus Patient has an implanted cardiac device or has been hospitalized for cardiac decompensation in the last 12 months

Medical requirements for private health insurance patients:

  • Stage NYHA-II or NYHA-III
  • plus Reduced ejection fraction < 40 %
  • or the patient has been hospitalized due to cardiac decompensation in the last 12 months

Tips:

  • Patients with frequent hospitalizations or cardiac decompensations in the past benefit the most
  • Patients should be cognitively able to carry out the daily measurements independently
  • A smartphone with the latest operating system is required, but no prior technical knowledge is necessary
  • It is best to screen your patient register at regular intervals for suitable patients who meet the criteria
  • Patients with cardiac implants also benefit from additional telemonitoring with SaniQ HERZ ... learn more

2. educate patients

The patient does not necessarily have to come to the clinic for information. Contact suitable patients by telephone and recommend telemonitoring to them as a treatment supplement for optimal therapy. 

  • Explain the benefits of telemonitoring using specific examples: "If your values deteriorate, we can react early and often avoid hospitalization"
  • Emphasize that SaniQ support is always available as a point of contact to help patients get started and beyond
  • Our welcome package for your practice includes information flyers for patients, which you can send by post to suitable patients

3. tethering patients

If the patient has given their consent to telemonitoring, the next step is to set them up in SaniQ. 

  1. To do this, log in and open the „Patients“ view in the main menu. 
  2. Click on „Add“.
  3. Enter the required patient data in the following forms (master data, device package, treatment & summary).

4. equip patients

The selected device package, including the patient instructions, is automatically sent to the patient's registered address after connection in SaniQ. You do not need to do anything else here!

5. monitor patients

As soon as they have received the starter pack, patients can install the SaniQ HERZ app and connect to your practice using the QR code provided - telemonitoring can now begin.

If the patient is on site, you can also install the SaniQ HEART app together with the patient on their smartphone and connect it to your practice using the QR code provided in SaniQ.

Did you know?

Our support team regularly conducts online patient training sessions on how to use the SaniQ HERZ app. We will inform you in advance by e-mail when the next appointment is due for which your patients can register. 

Conclusion

As a medical assistant, you play a crucial role in the successful implementation of telemonitoring by patients. With the right patient selection and a structured onboarding process, you lay the foundation for sustainable use. We will be happy to assist you at any time!

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